Well, this one is funny. I was fuming with anger and yet had to control myself to get things done. An year back, I got a new tooth-bridge done since the doctor had mentioned that the made in India had some problems. I was ok with it and I paid about USD 800 for it (w/o insurance, it would have been 3400). This month, I had a feeling that the bridge was a bit ‘rocky’, just like a tiny bit of rocking tendency. Ideally it be ok for 10 years, once done. So, when I went to the doctor, he said, he will have to redo it and they wont charge me a penny. I was ok with it. He said, since it will be done free, there will have to be some bean-counting to be done and that I should hear back from them within a couple of days (Once he said this week and then he said next week.)
Now the fun starts – I was waiting for a call from the dental office. I waied the last two days of that week. No response. I waited the next whole week till friday and still no response. I then called the office and I was told that the concerned person was on leave for friday. I left a voice message and expected herto call back on Monday. No response. I called back and left a voice message and still after a day, again no response. I was fuming. Finally I called up on Wednesday morning and when no one ready to answer my question, I raised my voice quite a bit. I left a “quite” stern voice message on her phone and fumed at the secretary with a controlled agression. The next minute, the concerned person took my phone (I was told that she was just walking by – A complete lie, but I did not say anything since I need to get the job done.) Then I was “quite” adamant to know the reason of them ignoring my calls and not providing any concrete answers. Within minutes, she had got hold of people and the concerned doctor and gave me an appoinment (appointment after 20 days, which is ridiculous, but had no option.)
All the time I was trying to polite – Things did not work.
The minute I raised my voice – Things worked.
Not every time, raising one’s voice is good, but sometimes, one just has to do that bit to get things through the bureaucracy. This sucks big time, but that is how things are supposed to work.
